Terms & Conditions

1. GENERAL

1.1

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with Mouvo e-shop website or mobile website.

1.2

By using Mouvo e-shop and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please read our Terms and Conditions carefully before placing any orders on mouvo.cz.

1.3

The Mouvo e-shop website only offers products that we have in stock and that are published on www.mouvo.cz/shop. The inclusion of these products does not mean that they will be available at any time. We reserve the right to discontinue any product at any time.

1.4

We may modify the Terms and Conditions from time to time. The version of the Terms that will apply to your order will be this on Mouvo e-shop at the time you place your order. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website.

2. PRICES AND DELIVERY CHARGES

2.1

The prices displayed on Mouvo e-shop include the statutory Value Added Tax, but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

3. ORDERING/CONCLUSION OF CONTRACT

3.1

The ordering options available to you are via mouvo e-shop.

3.2

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know as soon at the earliest chance. If we have already received payment for this order, we will attempt to refund the applicable amount using the same method used to make the payment. Sometimes alternative arrangements may be necessary, in which case our Customer Service representatives will contact you to settle the refund.

4. DELIVERY

4.1

Mouvo will take the greatest of care to be as accurate as possible when receiving and dispatching orders. We always endeavour to deliver your order to a residential address, post office or pick-up location. Please note, we only ship to home or office addresses and not to P.O. box addresses.

4.2

Mouvo will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery normally takes about 2 – 7 working days (Monday – Friday) from the time of placing the order.
Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. At the latest, orders will be delivered within a thirty day window from placing the order. In the unlikely event that your delivery time exceeds 30 days, you may cancel your order.

4.3

Before you place your order, you will be informed of the expected delivery details. Shipping fees will be displayed at the checkout.
If you have given us your email address or phone number, you will receive a confirmation with your expected delivery details.

4.4

If your order does not arrive by the scheduled date, please contact our Customer Service team.

5. WITHDRAWAL OF ORDER

5.1

You have the right to cancel or return your purchases within a period of 14 calendar days after the day of delivery of the goods, which means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side, apart from the return shipping fees.
If you have been charged for the items, you will receive a refund which will include Mouvo standard delivery costs and exclude the cost of the return of the items.
If you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.

5.2

If you wish to cancel or return your order, it must be sent within the 14 day period as outlined in section 5.1 above. After this, you then have an additional 14 day period to return the items to us as set out in section 6 (Returns) below. We will then provide a refund, attempting to use the same method that you used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance). We will do this as soon as possible! At the latest, the refund will be given within 14 days of receiving your notice of cancellation, as long as we have received the items or evidence of you having sent them back. Another payment method may be used for the refund, provided that you consent to such change.
This will not generate any additional charges.

5.3

If the item you have received is faulty, please notify our Customer Service team as soon as possible and return the item in accordance with section 6 (Returns) below. For any items that we do find to be faulty, we will always provide a full refund. The provisions outlined herein do not limit any applicable statutory rights.

6. RETURNS

6.1

Mouvo guarantees either a full refund or to replace any items in accordance with section 5 (Withdrawal of Order). All we ask is for you to treat the product and its packaging with care – please return items undamaged and unused, with all Mouvo labels and tags intact. This means that the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on).

6.2

Please remember that financial responsibility for the return is yours until it reaches us. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. For faulty items Mouvo will make a full refund to you as soon as possible and at the latest within 14 days of receiving your notice of cancellation, Please hand the parcel in at your collection point or post office. You are liable for damage to the garments until we receive them at our warehouse, so in case of a dispute, we recommend that you keep the collection point receipt as proof of postage.

6.3

Drop off your items to be returned at a post office or pick-up point location, as outlined in 5.2 above.

7. PAYMENT METHODS

You can pay for your goods in various ways as set out below.

7.1

Cash
You can pay your chosen products directly in the Mouvo offices. After, you proceeded your order, simply tack the cash button and we will prepare your order for pick up and payment within next 1 day.

7.2

Credit card or debit card
You can enter your payment details at the time that you place your order using a valid credit or debit card. The applicable amount will be immediately reserved on your card but will not be debited until the goods have been dispatched. Mouvo reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

7.3

Bank Transfer
You can transfer the applicable amount of your order to the bank account listed on your order purchase copy.

7.4

Cash on Delivery for CR only
You can also pay for your order upon the delivery to address given when placing your order.

7.5

We are unable to accept gift cards and merchandise cards as forms of payments via the Mouvo website.

7.6

Please note, we do not accept cheques.

8. OUR LIABILITY

8.1

Nothing in these Terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

8.2

Mouvo accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses, which are a reasonably foreseeable consequence of such breach.

8.3

Mouvo is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

8.4

Our maximum liability to you for any loss or damage arising in connection with your order on the Mouvo website shall be limited to the total price of your order.

9. COLOURS

9.1

We have made every effort to display as accurately as possible the colours and composition of our products that appear on Mouvo e-shop. If there are colour differences between the colours shown on the website on your computer and the actual colours of the garments, this may be due to the colour reproduction on your computer.

10. GUARANTEE

10.1

If there are faults or defects in the items that you have purchased from the Mouvo website, we abide by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. SEVERANCE

11.1

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

12. OWNERSHIP OF RIGHTS

12.1

All intellectual property rights, such as trademarks and copyrights on the Mouvo website remain with Czech Motion Design z.s. its subsidiaries or licensors. Any use of the Mouvo website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Mouvo.

13. COMPANY INFORMATION

Mouvo e-shop is part of Czech Motion Design z.s., and has its registered office in Prague.
Registered office:
Mouvo / OFICINA
Karlovo namesti 19
120 00 Prague 2
Czech Republic
Company Registration number: 048 97 561

14. MOUVO ONLINE CUSTOMER SERVICE

We are here to help. If you have questions, complaints or any concern regarding your online purchase or the website you can call or email our English speaking customer service team. Please note that this is customer service for Mouvo e-shop only.
Call us (please see local charges for each country):

Country	Phone no.
Czech Republic	00420606601328

Email us: store@mouvo.cz